The Business Challenge

Excitel is an internet service provider that operates in India. They work with local partners to deliver their services to the end consumers who need internet services. Upnetix brought their know-how and experience in the IT solutions department by developing an extraordinary new ticketing system for the client, which provided an easy access to the platform for both end users and the client’s partners. A great addition to that was the integration of an online payment system which is in correlation with the growing trend of digitalization of payments in India instead of their traditional cash-in-hand way.

The Solution

Key Features:

  • Unique tailor-made ticketing system, built from scratch
  • Self-care portal for end users
  • Pro-care portal for employees and partners
  • Internet-based platform, realizing and sustaining the 2 portals
  • Ticketing support with a special feature for cash-in-hand payments
  • Online payment system
  • Self-care responsive design – for both mobile and web
  • Reports and history on tickets and payments of individual users
  • Development of a mobile app, aligned with the same functionalities as the web app

The Result

The client offers exceptional services and broadband internet coverage to the market. With the new ticketing and online payment system, Excitel is marching forward towards the technological future with the goal of revolutionizing the market in India. Upnetix empowered Excitel to achieve their goals by providing exceptional commitment and capabilities, which resulted in:

  • Enormous and constant growth of users
  • Both client and partner support
  • Substantial growth in scalability of client ticketing
  • Optimization of the whole business process
  • Substantial improvement of ticket problem solving
  • Optimized partner management process
  • Organization and monitoring of individual user reports and history
  • Growing tendency in online payments from users
  • Expansion potential in services to other local and foreign areas

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