The Business Challenge
ALBtelecom is the leading telecommunications company in Albania. Their growing business and customer centric approach lead to their desire to empower and create more value for their users. To address this and to optimize their customer support and communication Upnetix was selected among others software development and software product companies from Europe to create a native Self-care app for their mobile services. It gives their customers flexibility and access to their profiles round the clock. The app is available for iOS, Android and Windows phone and includes various functionalities and features.